menu
altlogo
menu
FAQ 2

FAQ

GENERAL INFORMATION

What time are check-in and check-out?

Check-in: from 3.00 pm

Check-out by 10.00 am.

What are the reception hours?

It is open from 7.00 am to 11.00 pm.

Where is Palazzo Rubino and how can I/we reach it?

The hotel is situated approximately 3 km from the centre of Olbia, 4.5 km from the airport and 5 km from the port.

It can be reached by car or taxi, and there is a bus stop about 400 metres from the hotel.

Is there parking?-Is parking available?

Yes, the entrance is secured with a barrier; access is via number-plate recognition. It is not manned, but the area is under CCTV surveillance.

Does the property have an elevator?

Yes.

What accessibility features does the property have?

There are no architectural barriers; every part of the hotel is accessible, but we do not have rooms adapted for guests with disabilities.

Is Wi-Fi available?

Yes, in all areas, and it’s free.

Is your hotel pet-friendly?

No.

Do you offer/provide a luggage storage service?

Yes.

What amenities are included in the rooms?

Smart TV, high-speed internet connection, USB-C sockets, reading lights, living area, kitchenette, safe, sofa bed, spacious bathroom and furnished balcony.

Is a city tax required?

Yes, the cost is €4.50 per person per day for a maximum of 7 consecutive nights; children and young people under the age of 16 are exempt.

What credit cards do you accept?

Amex, Visa, Mastercard, Maestro, Bancomat e Diners.

CHECK-IN/CHECK-OUT

How does check-in work at the property?

When staff are on duty at reception, self-check-in via the kiosk is available from 11.00 pm until 7.00 am.

Is early check-in possible?

Yes, subject to availability at the time and for an additional charge.

Is late check-out possible?

Yes, subject to availability at the time and for an additional charge.

What are the reception hours?

It is open from 7.00 am to 11.00 pm.

PROPERTY & SERVICES

Is there a transfer service to/from the property?

No, not through the hotel, but private transfers can be arranged for a fee.

Is there a charging station for electric cars?

Yes.

Are children allowed at the property?

Yes, from 0 to under 12 years old.

Does the property have a private beach?

No.

ROOMS

Are baby cribs and cots available?

No.

Are accessible rooms available?

No.

BREAKFAST

Is breakfast included?

Yes.

What time is breakfast served?

From 7.30 to 10.30.

Where is breakfast served?

Convivium room.

What type/kind of breakfast is served?

Continental.

Are gluten-free, vegetarian, or vegan options available?

Yes.

BAR

Is there a bar at the property/on site?

Yes.

POOL & GYM

Is there a pool at the property?

Yes.

What are the pool hours?

09.00 – 20.00.

Do you provide pool towels?

Yes.

Is there a gym available at the property?

Yes.

What are the gym hours?

08.00 – 20.00.

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?-What is your cancellation policy?

7 days LOW – 14 days MEDIUM – 21 days HIGH.